Nowadays finding reliable web hosting company with professional trained staff, that can deliver fast response rate is essential and you might not be able to know that until you register or maybe not?
The best way to find out if your targeted web hosting company can deliver fast responses is to try to contact them before purchasing your account and asking them some rather simple questions which non-trained staff members will not be able to answer and this way you can get to know how your future problems will be threat ed!
Try asking something from the sort of “Does your web hosting support CURL and can you run both php 4 and 5 scripts on your server”. Send them email and see how long it will take to receive a response. If you get answer in less than an hour then this is good response rate, but if not then most probably they are running low on staff or they have too many technical problems.
Many people neglect the value of high quality web hosting support to large storage space and bandwidth but most of the times this leads to many problems. 90% of all generic websites do not need more than 100 mb of storage space and use about 3-4 GB traffic per month which is not too much. A smart webmaster would prefer to get smaller account but with better support rather than large account with low to no support.
During the development of a new website, sometimes developers need custom modules and special account permissions to be set and in this case the web hosting support plays very important role since they are the people that manage how your server works and they are the only people that have the permission to change modules and environment variables. When you get slow response rate hosting company you might not be able to customize your account and get all the benefits that you will have when you join in smaller but professional hosting company.
My experience proves that quality web support is vital to your success. I have about 60 websites which are located on different hosting account with GoDadday, Hostgator, ServInt, IPowerWeb, Siteground, Maiahost and two are on their own server in my office. I’ve tested all customer support and even gave up from IPowerWeb and Siteground because they did not want to change what I needed to be done and Hostgator from time to time has some weird server loads and makes my website load really slow but that’s only from time to time. GoDaddy are OK, but they do not allow custom modules to be enabled and thus I had to switch my account to Maiahost because their support was kind enough to move my website and install all I needed.
My advice is — be smart and choose good web hosting company or you will have big headache. I don’t any more.
Article by Venetsian
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